Ordering Instructions...
 

Ordering online at Smart Gift Solutions is easy!

You won't need to register and all information such as delivery costs are available
before you reach the checkout.

We know how busy you are so we've tried to make it as simple as possible! 

However... sometimes information is not picked up on and we might have to send an email to advise about a notice that you may of missed for a particular item you are ordering .  So as not to delay your order you may find the information below useful to know before you place your order. 

• Delivery options are available at the checkout only, not for each product. Whilst most items are available for next day delivery some are not.  Personalised gifts are not available on a next day delivery service.  A 5-day turnaround period is required for all personalised gifts.
   

• To Create Your Own Hamper please ensure you include the wicker basket at the correct price dependent on the value of your shopping cart.  If a wicker basket is not included or the incorrect amount has been applied for the value of items you have selected this may delay delivery of your order as we will email you to advise.
   

• Gift wrap is not available for gift baskets and hampers as they are presented with decorative shred, tissue paper and ribbon and are not suitable for wrapping. Gift wrapping is available for all other items unless they are an experience day or are too large to wrap.
   

• We do not ship to Australia, Canada or New Zealand because it is simply too expensive.  Should you wish to send a gift to these destinations please contact us and we are more than happy to make recommendations for companies within these countries.
   

• When ordering a photo card the message you enter at the checkout will be included in the card.  If you want to order a greeting card at £3.00 and upload your photo as well, that's fine, the photo will be inserted into the paid for card rather than a free greeting card with our logo on it.
   

• Our delivery charges for both Northern and Southern Ireland vary from each other and from our standard delivery charge.  This is because we mostly use a courier for these locations as most of our orders are over 2kg.  However, should you wish to send a small lightweight item to these locations please contact us so that we can apply a lower charge for you and send via Royal Mail.
   

• We send an email to confirm despatch and in most cases a tracking number is available.  However, if your item is small and lightweight it will be shipped 1st Class Royal Mail post so will not have a tracking number.  In most cases you'll be able to track the progress of delivery and resolve any issues but if you require any assistance with tracking please do not hesitate to contact us.

The above are the most common issues we are contacted about so hopefully you will find them useful. If you have any queries please call us on 0870 609 3448.