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Ordering Personalised Products

If you have ordered a personalised product from our Personalised Gifts categories such as an engraved product, please select Standard Delivery as we will not be able to process your order on a Next Day Delivery Service.

Personalised items are usually processed within 3-5 days in addition to standard delivery times. 

If you have ordered personalised items together with other non-personalised items such as a gift basket, your order will be desaptched when your personalised item is ready unless you advise us otherwise by email. We are more than happy to despatch non-personalised items straight away and send on your personalised item but you will need to let us know.

Please note that we will not be able to cancel personalised orders after they have been received, especially during working hours, as it is likely they will have gone into production straight away.

If you need any advice on ordering please call us on 0870 609 3448 or send an email to sales@smartgiftsolutions.co.uk

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