WE OFFER A FAST AND RELIABLE DELIVERY SERVICE
We aim to process and dispatch your order as soon as possible. Our opening hours are from 7:00am to 4:30pm Monday to Friday. Our daily cut-off time to receive and process your order for immediate dispatch is 2.00pm. We dispatch and deliver on week days only, unless you select and pay for our Saturday Delivery Service. Only you know how fast you need your gift to be delivered so please do allow enough time and to avoid any disappointment please familiarise yourself with our delivery services below.
If anything is not clear for you just give us a call on 0870 609 3448 or click on the orange tab at the bottom of your screen (desktops only).
Customer Services for both phone and online chat is available 9:30am to 4:00pm
AVAILABLE DELIVERY OPTIONS
UK Standard Delivery Service: 1-2 Business Days at just £3.50
Usually dispatched straight away if your order is received before 2pm on a week day
The only exception to this is if we are experiencing high levels of orders... it is unlikely to be dispatched on a Monday as this is our busiest day or e.g. at Christmas or Mother's Day etc
UK Next Day Delivery Service: Guaranteed Service 1 Business Day at £6.95
Your order will take priority over all other orders and will be dispatched the same business day (Monday to Friday) if received before 2pm
Note: 1 Day is calculated from the point your order has been dispatched at which time you will receive a confirmation email which will include your tracking details
All Next Day Delivery Gifts are made on business days only - e.g. if you order before 2pm on a Thursday it will be delivered on Friday; if you order before 2pm on Friday it will be delivered on Monday; if received after 2pm on Friday it will be received by us on Monday morning, therefore, will be delivered on Tuesday
UK Saturday Delivery Service at £9.95
Your order will take priority over others and be dispatched on the preceding Friday if received before 2pm
Note: Delivery is always the first upcoming Saturday, before noon. If your order is received after 2pm on Friday it will be held and delivered the following Saturday
PLEASE NOTE: Saturday delivery IS NOT available for hospitals or businesses therefore please do not select this service.
OTHER DELIVERY OPTIONS
HIGHLANDS AND ISLANDS at £14.95
2-3 Day Delivery Service
If your delivery post code includes any of the following you will be charged a higher rate for delivery -
IV1-3, IV4-36, IV40, IV52-54, IV41-49, IV51, IV55-56
KW1-3, KW5-14, KW15-17
PA20-49, PA62-77, PA60-61, PA78
PH17-26, PH30-41, PH42-44, PH49-50,
NORTHERN IRELAND - £16.95
1-2 Day Delivery Service
REPUBLIC OF IRELAND - £22.95
4-5 Day Delivery Service
EUROPE - £22.95
3-4 Day Delivery Service
We use both Parcel Force Worldwide and Royal Mail Delivery Services who we have found to be the most reliable compared to competitors.
We will provide you with a tracking number via email, as soon as your order has been dispatched so that you can track the progress of your delivery and alert us to any issues which may arise.
We dispatch the majority of gifts via Parcel Force. However, if your order is below 2kg we will dispatch via Royal Mail. So for instance, if you're ordering a mug only or a box of chocolates they will be sent via Royal Mail. All hampers and wine gifts will be sent via Parcel Force.
Parcels WITHOUT a tracking number.... this may be if your order is below the value of £10.00. Or it might be if you have ordered a gift which is dispatched via one of our partners. This will include flowers. It will also include personalised items beginning with product code 'P0' - these items will have a notice on the product page advising a 3-5 day turnaround.
REQUEST A SPECIAL DELIVERY DATE
COMMON DELIVERY CONCERNS YOU MAY HAVE BEFORE PLACING YOUR ORDER
What if nobody is at home at the time of delivery?
When completing your details at the checkout you will have the opportunity to provide comments about your order and delivery. If you would prefer your parcel to be left with a neighbour or at the local post office please let us know. Perhaps you have a safe place we can leave the parcel, such as in a safe porch or wheelie bin. If no instruction has been typed in the comments box, and nobody is at home at the time of delivery, our courier will leave a "while you were out card" and take your parcel to the local Post Office for convenient collection.
We rely on you to have received your despatch confirmation email, so please ensure you double check the email address you have provided at the checkout. Your email will include your parcel tracking number. You will be able to track the progress of your delivery and alert us to any issues which may have arisen with your delivery. Please contact us immediately so that we can assist you and ensure your parcel reaches your recipient within the quickest timeframe. Should you not contact us within a reasonable timeframe regrettably we will not be able to take any responsibility for perishable items.
Do You Deliver to Hospitals and Hotels?
We do. However, our courier will not be able to deliver your parcel directly to your recipient. Delivery is made to the central delivery point only. The signatory is usually the person responsible for all incoming parcels. Once you have tracked your parcel and obtained signatory confirmation, we advise you contact the hospital or hotel to confirm with them the parcel has been delivered and signed for and request the parcel is delivered to the patient/guest, quoting the ward or room number, as soon as possible. Regrettably, we are not able to do this on your behalf therefore to ensure successful delivery we urge you to call the hospital or hotel to ensure the parcel reaches the recipient within the quickest possible timeframe. Regrettably, we will not be able to take responsibility if your recipient has moved ward location or has been discharged from the hospital before delivery is anticipated.
Please also be aware that should your parcel be held at the location because your recipient has moved ward location or been discharged, it will be your responsibility to pick up the parcel from the location. If the parcel is returned to us for the same reason we will get in touch with you to let you know and provide any refunds due. Perishable items will not be refunded.
PLEASE NOTE: Both Couriers and Royal Mail WILL NOT deliver parcels to business addresses or Hospitals on a Saturday therefore please do not select this service. Instead select our Next Day Delivery Service for delivery either on Friday or Monday.
What happens if my parcel is damaged in transit?
In the event, your parcel arrives at your delivery location in a damaged condition please contact us immediately so that we can arrange a replacement for you. If the parcel is noticeably damaged prior to delivery, for example, a bottle may have broken, it is unlikely our courier will attempt delivery. When tracking your parcel you may see a note "parcel damaged". Please contact us. Please be reassured rarely do parcels arrive damaged! Please also be advised, in order to be able to receive either a replacement item or full refund you will be requested to provide an image of the damage.
What happens if I receive an incorrect item?
In the event, your parcel arrives and the contents are not as expected please contact us immediately so that we can rectify the situation for you as soon as possible. For lightweight items, we usually send a prepaid label so that you can return your item for a replacement or refund. For heavier items, we arrange for a courier to call to collect the item and arrange a further delivery for the correct item or a refund at your request.
Are flowers delivered separately?
We order flowers for you via a third party, usually Interflora. We arrange for flowers to arrive on the same day as any other gifts you may have ordered. However, they will arrive separately. Please note that flowers cannot be delivered overseas. This includes the Republic of Ireland.
Do personalised gifts take longer to process?
Some personalised items take longer to process, especially china or glass engraving. You will see a notice on the product page stating delivery availability. Please DO NOT select our Next Day Delivery service at the checkout for personalised items where it states the item will take 3-5 days to process. The Delivery Service is in addition to order processing times.
What happens if my gift was never received?
We provide a tracking number on despatch of your order so that you can track the progress of your delivery. If any issues arise, please contact us, so that we can assist in successful delivery for you. Please note, we will be unaware of any issues that may have arisen to prevent delivery unless you inform us. We will only know if a delivery has failed if your parcel has been returned to our premises or we hear from you.
In the event a parcel has been returned to our premises, we will notify you straight away. Exceptions to this are if the parcel contains perishable/grocery items and they have been disposed of. We consider a reasonable timeframe for you to contact us to be within 1-7 business days. If grocery items are not delivered and returned or held at a depot after this time we may not be able to refund you.
What happens if I don't want my gift when it arrives?
If you change your mind because the gift you have received is no longer appropriate, for whatever reason, you are entitled to return it to us for a refund. Please bear in mind however, you are responsible for the return shipping charges. The item(s) must be untouched and in a resaleable condition. A full refund, excluding original shipping costs, will be provided. Exceptions are flowers, and hampers containing perishable food. Flowers will not be refunded. Perishable foods within hampers will be excluded from your refund. A 10% restocking charge will also apply to all hampers.
We hope we have managed to answer any queries you may have. If not, please give us a call on 0870 609 3448 or send an email to firstname.lastname@example.org