SERVICE STATUS (last updated 3rd June)
We are delighted to hear families and friends are at last able to see each other again and be reunited with their friends and family following the Government guidelines. Smart Gift Solutions is working hard to manage the ongoing challenging situation to keep our business open and our staff safe. Our order levels continue to far exceed what we can safely process and we anticipate this will continue whilst retrictions remain in place to keep all retail customers safe whilst shopping. Rest assured, we want to ensure that everybody who orders from us receives their gift as soon as possible. However, if we reach our maximum limit during this time delivery options at the checkout will become temporarily unavailable until the next day. We are advising a 7 day delivery (from point of dispatch) but depending on where you are located delivery may be sooner or be subject to further delays.
We apologise for any inconvenience and disappointment this may cause. We understand how frustrating it might be to be interrupted whilst placing an order or to miss a very special occasion. The service we offer our customers is of paramount importance to us and always will be. As things stand, we are continuing to operate as best we can in these challenging times, with order processing, customer service (via email only) and deliveries all continuing to the best of our ability.
Delivery service guarantees remain suspended by all Courier networks which significantly impacts our ability to maintain next day services, or a particular date for a special occasion.
In order to protect our customers as much as possible, our courier service will not be handing over hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field, and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.
If recipients are unable to come to the door or are self-isolating, a customer contact card will be posted in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.
If you have a delivery enquiry please send an email to firstname.lastname@example.org - we are monitoring emails throughout the day - Monday to Friday between 9:00am and 4:00pm.
We have provided a 'comments box' on the checkout page for you to enter any special instruction you feel will help with delivery such as leaving the parcel in a safe place e.g. through side gate or in the green bin etc.
AVAILABLE DELIVERY OPTIONS
UK Standard Delivery Service: 2-3 Business Days - £3.95
UK Next Business Day Delivery Service: Guaranteed Service - £5.49 - SUSPENDED
UK Saturday Delivery Service - £9.95 - SUSPENDED
UK FREE Delivery Service for Orders over £60: 2-3 Business Days
Please note: Delivery times start from when your gift is dispatched - when you receive your dispatch confirmation email. We are working hard to dispatch orders throughout the day - all orders will be dispatched within 1-2 days by rotation - we cannot prioritise your order. We will no longer be able to dispatch parcels the same day due to the sheer volume of orders we are currently receiving.
OTHER DELIVERY OPTIONS
HIGHLANDS AND ISLANDS at £14.95 - 2-3 Business Day Delivery Service
If your delivery address includes any of the following postcodes you will be charged a higher rate for delivery -
IV1-3, IV4-36, IV40, IV52-54, IV41-49, IV51, IV55-56 // KA27, KA28 // KW1-3, KW5-14, KW15-17 // PA20-49, PA62-77, PA60-61, PA78
PH17-26, PH30-41, PH42-44, PH49-50 // ZE1-3 // HS1-9
NORTHERN IRELAND - £16.95 - 2-3 Business Day Delivery Service
REPUBLIC OF IRELAND - £22.95 - SUSPENDED
EUROPE - £22.95 - SUSPENDED
PRODUCT SUBSTITUTIONS FOR PRE-MADE HAMPERS - We work hard to to ensure all our hampers and gift sets include the items as displayed. However, we depend on our chosen suppliers for stock availability. Under normal circumstances we experience few issues and rarely have to replace items. However, due to Covid-19 some of our suppliers have seen significant increases in demand leading to shortages in some products. We have to plan on this situation being the new normal for the forseeable future so will do all that we can to make the products you want available but we may have to make changes. For example you may recieve a different flavour cake or a different scented candle. We may include a different brand of tea or cheese. Please rest assured we use the best suppliers and will continue to place emphasis on quality and presentation. We will contact you only if the item is unavailable altogether.
MAKE YOUR OWN HAMPER FACILITY - We know how important it is to you to be able to surprise your loved ones with a gift you have specially chosen. The same applies as for our pre-made hampers. If the above notice regarding product substitutions is a problem for you - please contact us prior to completing your order - we are always happy to help.
We hope we have managed to answer any queries you may have. If not, please send an email to email@example.com
Terri Wilkie - Brighton -
I ordered a bespoke hamper late afternoon for next day delivery and thought the service was excellent, with updates being provided throughout the delivery process, thank you.
Sandy Hawkins - AUS -
Aleksandra Dwyer -
A life saver, bought a couple of minutes before cut-off time and received the next morning! Relieved my gift was on time and I experienced no issues which was fantastic.
I ordered 3 hampers to go to the birthing unit at the hospital all arrived on time and I really appreciated the next day delivery which didn't cost me a fortune.