We know how important you need your gift delivered on time. Our customer service team here at Smart Gift Solutions is here for you whether you want advice on a gift basket, assistance with parcel tracking, or if you have any questions at all - we're with you every step of the way to make sure your gift experience goes smoothly! Please familiarise yourself with our delivery policies below. If anything is not clear to you just give us a call on 0870 609 3448.
STANDARD DELIVERY - JUST £3.50
Delivered within 1-3 Working Days
We endeavour to despatch all orders the same day (Monday - Friday Only)
The exception to this is if we are experiencing higher volumes of orders than normal. For instance, at peak times such as Father's Day or Christmas. Or, if you place your order after 2pm in which case it will be despatched the following working day.
NEXT DAY DELIVERY - JUST £6.95
Delivered within 1 Working Day
We will despatch your order the same day if received before 2.00pm (Monday - Friday Only)
This is a guaranteed delivery service which means if unfulfilled due to an error on our part we will refund your delivery charge in full
SATURDAY DELIVERY - JUST £9.95
Delivered by noon
We will despatch your order on Friday if received before 2.00pm
This is a guaranteed delivery service before noon - this means if unfulfilled we will refund you in full
FREE STANDARD DELIVERY - For Orders Over £60
Delivered within 1-3 Working Days
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HIGHLANDS AND ISLANDS - £14.95
2-3 Day Delivery Service
NORTHERN IRELAND - £16.95
1-2 Day Delivery Service
REPUBLIC OF IRELAND - £22.95
4-5 Day Delivery Service
EUROPE - £22.95
3-4 Day Delivery Service
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Using our delivery calendar - we offer a generic calendar facility which allows customers to select a preferred delivery date in the future. Please do not use our calendar to select a date which falls within the delivery timescales we offer above. Please select a date which falls outside of the delivery timescales only. We do not offer same day delivery and your order will be delivered the following business day only if we have received it before 2pm regardless if you have selected next day on our calendar.
Personalised items (all items with product code beginning P0) have a production lead time of between 3-5 working days. Please ensure you have checked the specific product page to avoid disappointment. Selecting Next Day Delivery at the checkout will not override delivery times.
What happens in the event of...
Nobody at home -
When placing your order, at the checkout you will have the opportunity to provide comments about your delivery. If you would like your parcel left with a neighbour or at the local post office please let us know. Perhaps you have a safe place we can leave the parcel, simply let us know. If no instruction has been left and nobody is at home, our courier will leave a "while you were out card" and take your parcel to the local Post Office for convenient collection. We expect you to have received your despatch confirmation email which includes your parcel tracking number. You will be able to track the progress of delivery and alert us to any issues which may have arisen with your delivery. Please contact us immediately so that we can assist you and ensure your parcel reaches your recipient within the quickest timeframe. Should you not contact us within a reasonable timeframe regrettably we will not be able to take any responsibility for perishable items.
Hospitals & Hotels Delivery -
Our courier will not be able to take your parcel directly to your recipient. Delivery is made to the central delivery point only. The signatory is usually the person responsible for all incoming parcels. Once you have tracked your parcel and obtained signatory confirmation, we advise you contact the hospital or hotel to confirm with them the parcel has been delivered and signed for and request the parcel is delivered to the patient, quoting the ward or room number, as soon as possible. Regrettably we are not able to do this on your behalf therefore to ensure successful delivery we urge you to call the hospital or hotel to ensure the parcel reaches the recipient within the quickest possible timeframe. Regrettably we will not be able to take responsibility if your recipient has moved ward location or been discharged from the hospital before delivery is anticipated.
Please also be aware that should your parcel be returned because your recipient has been moved ward location or been discharged. We will pass on the shipping costs of the returned parcel to us, to the card holder and any items they are not resaleable will be not be refunded.
PLEASE NOTE: Both Couriers and Royal Mail WILL NOT deliver parcels to business addresses or Hospitals on a Saturday therefore please do not select this service. Instead select our Next Day Delivery Service for delivery either on Friday or Monday.
Damaged Parcel -
In the event your parcel arrives at your delivery location in a damaged condition please contact us immediately so that we can arrange a replacement for you. If the parcel is noticeably damaged prior to delivery, for example a bottle may have broken, it is unlikely our courier will attempt delivery. When tracking your parcel you may see a note "parcel damaged". Please contact us. Please be reassured rarely do parcels arrive damaged! Please also be advised, in order to be able to receive either a replacement item or full refund you will be requested to provided an image of the damage.
Incorrect Order -
In the event your parcel arrives and the contents are not as expected please contact us immediately so that we can rectify the situation for you as soon as possible. For lightweight items we usually send a prepaid label so that you can return your item for a replacement or refund. For heavier items we arrange fo a courier to call to collect the item and arrange a further delivery for the correct item or a refund at your request.
We order flowers for you via a third party, usually Interflora. We arrange for flowers to arrive on the same day as any other gifts you may have ordered. However they will arrive separately. Please note that flowers cannot be delivered overseas. This includes Republic of Ireland.
Perishable Food -
We will deliver perishable items on business days only. If you have ordered a cheese hamper on a Friday before 2pm for next day delivery we will not despatch your order until the following Monday. We will not despatch perishable items over a weekend period unless you request us to do so.
What is a perishable item? Cheese; Salmon; Flowers; Helium Balloons.
Personalised Gifts -
We advise on our product pages for personalised items delivery of 3-5 days in addition to delivery times. Please DO NOT select our Next Day Delivery service at the checkout for personalised items as it will not override delivery options as advised on the product page. Please also be aware that if you have entered any characters on your personalisation other than standard keyboard characters they will not be included.
What is a personalised item? Any item you have entered customisation text for. Engraved items usually take 1-2 days. China items take 5 days as the process takes longer.
Gift is Not Received -
We provide a tracking number on despatch of your order so that you can track the progress of your delivery. If any issues arise, please contact us, so that we can assist successful delivery for you. Please note, we will be unaware of any issues that may of arisen to prevent delivery unless you inform us. We will only know if a delivery has failed if your parcel has been returned to our premises.
In the event a parcel has been returned to our premises, we will notify you. Exceptions to this is if the parcel contains perishable/grocery items and they have been disposed of. We consider a reasonable timeframe for you to contact us to be within 1-7 business days. If grocery items are not delivered and returned or held at a depot after this time we may not be able to refund you.
Unwanted Gift -
If you change your mind and the gift you have received is no longer appropriate, for whatever reason, you are entitled to return it to us for a refund. Please bear in mind however, you are responsible for the return shipping charges. The item(s) must be untouched and in a resaleable condition. A full refund, excluding original shipping costs, will be provided. Exceptions are flowers, and hampers. Flowers will not be refunded. Perishable foods within hampers will be excluded from your refund. A 10% restocking charge will also apply to all hampers.
Check Highlands & Islands Post Codes
IV1-3, IV4-36, IV40, IV52-54, IV41-49, IV51, IV55-56
KW1-3, KW5-14, KW15-17
PA20-49, PA62-77, PA60-61, PA78
PH17-26, PH30-41, PH42-44, PH49-50,
Isle of Scilly Postal Codes
International Gifts - Delivery Prices
Please ensure you allow up to 3-4 business days for your parcel to be delivered to the below International destinations.
Gifts to Belgium £22.95
Gifts to France £22.95
Gifts to France £22.95
Gifts to Italy £38.95
Gifts to Germany £22.95
Gifts to Netherlands £22.95
Gifts to Switzerland £49.95
Gifts to Rebublic of Ireland £22.95
Gifts to Portugal £38.95
Gifts to Greece
Gifts to Spain £38.95
Gifts to Sweden £49.95
Gifts to Poland £49.95