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Privacy & Cookie Policy

Smart Gift Solutions is committed to protecting your personal information.

Our Privacy Policy

This Privacy & Cookie Policy explains in detail the types of personal data we collect from you when you interact with us via our website It also explains how we’ll store and handle that data, and keep it safe. Rest assured we will respect your privacy and ensure that all sensitive and personal information provided to us is lawfully processed and held in accordance with the General Data Protection Regulations (GDPR).

The information below - last updated on 25th May 2018 - will explain -

  • What sort of personal data do we collect
  • How we use your personal data
  • How we might use your data for marketing
  • How we protect your personal data
  • How long will we keep your personal data
  • Who do we share your personal data with
  • What are your rights over your personal data


We ask that you provide information to us for the purpose of processing your order.  You can if you wish complete an order without registering.  We ask that you register solely for your benefit, only so that when you revisit our website you will not need to re-enter your details if you wish to place another order.  You will be able to log in to track your order and have access to other benefits such as collecting points to redeem against further purchases. We request the following information -

  • Your full name
  • Your billing address
  • Your email address
  • Your telephone number
  • A delivery address which may be that of another person


We will use your email address to confirm your order for you and to keep you informed of the progress of your order should any issues arise at any stage of the delivery process.  The information you provide us with such as your billing address and telephone number are used solely for the purposes of sending you your goods which you have purchased via our website, and supply to you and other services you have purchased. We will also use your stored information to send statements or invoices to you if you request them or vouchers should you have purchased any.   If we are sending your order to a delivery address other than the billing address we will never include your personal details such as on an invoice. 

If you choose to register whilst placing an order you will be asked whether you wish to subscribe to our Newsletter, this is entirely your choice.  If you subscribe to our Newsletter we will send you commercial communications mostly at seasonal times of the year such as Valentine's Day or Mother's Day for promotional offers which are exclusive to registered customers.


If you have opted in to subscribe to our Newsletter we may from time to time send you information in relation to our latest products, special offers and delivery notices connected to occasions throughout the year such as Mother's Day and Christmas.

We collect information from your visit to our site. This information is only used to track browsing patterns and cannot be used to identify you personally. When we do collect personal information we will make it clear what it will be used for and what we intend to do with it.


We understand data security is extremely important to all our customers. Rest assured we will treat your data with the utmost care in the following ways -

  • We secure access to all forms and the transactional areas of our website using ‘https’ technology
  • Access to your personal data is password-protected
  • Sensitive data such as credit card details are secured and tokenised to ensure they are protected.
  • Our website system is regularly monitored for possible vulnerabilities and attacks


We will keep all personal data you have provided for the time it may take for us to process your order - this not only includes processing and confirming delivery of your order but also to satisfy a period of time in which you may wish to return items.  Your data will also be kept to comply with legal (accounting) obligations. After this time your information will be deleted.  


We may share your data with respected third parties we trust.  This may include - 
  • Delivery Couriers
  • Flower Suppliers
  • Website Developer
This is solely for the purposes of processing your order, for instance, we may have to provide the delivery address to the courier to assist with any issues which may have arisen in preventing the successful delivery of your order.  Your delivery address will be provided to our trusted third-party flower supplier to fulfill your order.  Our website development team will have access to our order data when carrying out website updates.


You have the right to correct your personal data if incorrect, out of date or incomplete in the following ways - 
  • Log in if you have registered with us to access our Customer Service menu and select the option to change your details
  • Email us at to request changes to your personal information and we will do this on your behalf immediately
You also have the right to request we delete your data entirely, free of charge.  Again, simply email us at so that we can accommodate your request immediately.
You have the right to stop the use of your personal data for direct marketing in the following ways - 
  • When receiving a marketing email from us simply select the 'unsubscribe' option 
  • Email us at and we will remove you from our mailing list immediately

Contact Details

If you are concerned about the use of information you enter on our website please do not hesitate to call us on 0870 609 3448 or send us an email to  You can also visit the Information Commissioner's Office website (ICO) which is the UK's independent authority set up to uphold information rights in the public interest.  Our full contact details can be found here.

Our Cookie Policy

About Cookies

Cookies are small files that are stored on your computer when you visit a website. The text stored has a variety of uses and in some cases, cookies are required for a website to function properly. A cookie may also be used to improve the visitor's experience on a website. A good example of this is when you leave a website that you have logged into, then return back to it at a later stage, the cookie may allow you to remain logged in.  In most cases it simply enchances your experience of using a particular website.

The most common use of cookies is for the analysis of browsing patterns to find more detailed information about visitor trends. We use cookies to gather information about your visit, this information is collected in an anonymous form.  We can what pages you may have visited for instance (what products you have viewed) and for how long.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules regarding cookies have recently changed, and we have explained below how cookies are used on our website.

Cookie Name Purpose
These cookies are used to collect information about how visitors use our site. We use the information to analyze web traffic throughout our website. This helps us to improve our website and make information easier to find. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
assorted others
These cookies are set by, and used by, Facebook. These cookies are used to identify your Facebook account (if you have one) so that when you click on a "Like" button it can associate that action with your specific Facebook account.
Assorted cookies These cookies are set by, and used by, Twitter. These cookies are used to identify your Twitter account (if you have one) so that when you click on a "Tweet" button it can associate that action with your specific Twitter account.

If you would like to opt out of Google Analytics tracking cookies across all websites visit

If you are not happy about continuing to browse our website with the use of cookies you do have the option to easily remove any cookies that have been created. Click on the following link to get information on how to prevent or clear cookies from being created on your particular browser - 

How to remove cookies from my browser


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