Smart Gift Solutions is committed to protecting your personal information.
The information below - last updated on 25th May 2018 - will explain -
- What sort of personal data do we collect
- How we use your personal data
- How we might use your data for marketing
- How we protect your personal data
- How long will we keep your personal data
- Who do we share your personal data with
- What are your rights over your personal data
WHAT SORT OF PERSONAL DATA DO WE COLLECT
We ask that you provide information to us for the purpose of processing your order. You can if you wish complete an order without registering. We ask that you register solely for your benefit, only so that when you revisit our website you will not need to re-enter your details if you wish to place another order. You will be able to log in to track your order and have access to other benefits such as collecting points to redeem against further purchases. We request the following information -
- Your full name
- Your billing address
- Your email address
- Your telephone number
- A delivery address which may be that of another person
HOW WE USE YOUR PERSONAL DATA
We will use your email address to confirm your order for you and to keep you informed of the progress of your order should any issues arise at any stage of the delivery process. The information you provide us with such as your billing address and telephone number are used solely for the purposes of sending you your goods which you have purchased via our website, and supply to you and other services you have purchased. We will also use your stored information to send statements or invoices to you if you request them or vouchers should you have purchased any. If we are sending your order to a delivery address other than the billing address we will never include your personal details such as on an invoice.
If you choose to register whilst placing an order you will be asked whether you wish to subscribe to our Newsletter, this is entirely your choice. If you subscribe to our Newsletter we will send you commercial communications mostly at seasonal times of the year such as Valentine's Day or Mother's Day for promotional offers which are exclusive to registered customers.
HOW WE MIGHT USE YOUR DATA FOR MARKETING
If you have opted in to subscribe to our Newsletter we may from time to time send you information in relation to our latest products, special offers and delivery notices connected to occasions throughout the year such as Mother's Day and Christmas.
We collect information from your visit to our site. This information is only used to track browsing patterns and cannot be used to identify you personally. When we do collect personal information we will make it clear what it will be used for and what we intend to do with it.
HOW WE PROTECT YOUR PERSONAL DATA
We understand data security is extremely important to all our customers. Rest assured we will treat your data with the utmost care in the following ways -
- We secure access to all forms and the transactional areas of our website using ‘https’ technology
- Access to your personal data is password-protected
- Sensitive data such as credit card details are secured and tokenised to ensure they are protected.
- Our website system is regularly monitored for possible vulnerabilities and attacks
HOW LONG WILL WE KEEP YOUR DATA
We will keep all personal data you have provided for the time it may take for us to process your order - this not only includes processing and confirming delivery of your order but also to satisfy a period of time in which you may wish to return items. Your data will also be kept to comply with legal (accounting) obligations. After this time your information will be deleted.
WHO DO WE SHARE YOUR DATA WITH
- Delivery Couriers
- Flower Suppliers
- Website Developer
WHAT ARE YOUR RIGHTS OVER YOUR PERSONAL DATA
- Log in if you have registered with us to access our Customer Service menu and select the option to change your details
- Email us at firstname.lastname@example.org to request changes to your personal information and we will do this on your behalf immediately
- When receiving a marketing email from us simply select the 'unsubscribe' option
- Email us at email@example.com and we will remove you from our mailing list immediately
If you are concerned about the use of information you enter on our website please do not hesitate to call us on 0870 609 3448 or send us an email to firstname.lastname@example.org. You can also visit the Information Commissioner's Office website (ICO) which is the UK's independent authority set up to uphold information rights in the public interest. Our full contact details can be found here.
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