What happens in the event of...
Nobody at home -
When placing your order, at the checkout you will have the opportunity to provide comments about your delivery. If you would like your parcel left with a neighbour or at the local post office please let us know. Perhaps you have a safe place we can leave the parcel, simply let us know. If no instruction has been left and nobody is at home, our courier will leave a "while you were out card" and take your parcel to the local Post Office for convenient collection. We expect you to have received your despatch confirmation email which includes your parcel tracking number. You will be able to track the progress of delivery and alert us to any issues which may have arisen with your delivery. Please contact us immediately so that we can assist and ensure your parcel reaches your recipient within the quickest timeframe. Should you not contact us within a reasonable timeframe regrettably we will not be able to take any responsibility for perishable items.
Hospitals & Hotels Delivery -
Our courier will not be able to take your parcel directly to your recipient. Delivery is made to the central delivery point only. The signatory is usually the person responsible for all incoming parcels. Once you have tracked your parcel and obtained signatory confirmation, we advise you contact the hospital or hotel to confirm with them the parcel has been delivered and signed for and request the parcel is delivered to the patient, quoting the ward or room number, as soon as possible. Regrettably we are not able to do this on your behalf therefore to ensure successful delivery we urge you to call the hospital or hotel to ensure the parcel reaches the recipient within the quickest possible timeframe. Regrettably we will not be able to take responsibility if your recipient has moved ward location or been discharged from the hospital before delivery is anticipated.
Please also be aware that should your parcel be returned because your recipient has been moved ward location or been discharged. We will pass on the shipping costs of the returned parcel to us, to the card holder and any items they are not resaleable will be not be refunded.
PLEASE NOTE: Both Couriers and Royal Mail WILL NOT deliver parcels to business addresses or Hospitals on a Saturday therefore please do not select this service. Instead select our Next Day Delivery Service for delivery either on Friday or Monday.
Damaged Parcel -
In the event your parcel arrives at your delivery location in a damaged condition please contact us immediately so that we can arrange a replacement for you. If the parcel is noticeably damaged prior to delivery, for example a bottle may have broken, it is unlikely our courier will attempt delivery. When tracking your parcel you may see a note "parcel damaged". Please contact us. Please be reassured rarely do parcels arrive damaged! Please also be advised, in order to be able to receive either a replacement item or full refund you will be requested to provided an image of the damage.
Incorrect Order -
In the event your parcel arrives and the contents are not as expected please contact us immediately so that we can rectify the situation for you as soon as possible. For lightweight items we usually send a prepaid label so that you can return your item for a replacement or refund. For heavier items we arrange fo a courier to call to collect the item and arrange a further delivery for the correct item or a refund at your request.
We order flowers for you via a third party, usually Interflora. We arrange for flowers to arrive on the same day as any other gifts you may have ordered. However they will arrive separately. Please note that flowers cannot be delivered overseas. This includes Republic of Ireland.
Perishable Food -
We will deliver perishable items on business days only. If you have ordered a cheese hamper on a Friday before 2pm for next day delivery we will not despatch your order until the following Monday. We will not despatch perishable items over a weekend period unless you request us to do so.
What is a perishable item? Cheese; Salmon; Flowers; Helium Balloons.
Personalised Gifts -
We advise on our product pages for personalised items delivery of 3-5 days in addition to delivery times. Please DO NOT select our Next Day Delivery service at the checkout for personalised items as it will not override delivery options as advised on the product page. Please also be aware that if you have entered any characters on your personalisation other than standard keyboard characters they will not be included.
What is a personalised item? Any item you have entered customisation text for. Engraved items usually take 1-2 days together with glassware. China items take 3-5 days as the process takes longer.
Gift is Not Received -
We provide a tracking number on despatch of your order so that you can track the progress of your delivery. If any issues arise, please contact us, so that we can assist successful delivery for you. Please note, we will be unaware of any issues that may of arisen to prevent delivery unless you inform us. We will only know if a delivery has failed if your parcel has been returned to our premises.
In the event a parcel has been returned to our premises, we will notify you. Exceptions to this is if the parcel contains perishable/grocery items and they have been disposed of. We consider a reasonable timeframe for you to contact us to be within 1-7 business days. If grocery items are not delivered and returned or held at a depot after this time we may not be able to refund you.
Check Highlands & Islands Post Codes
IV1-3, IV4-36, IV40, IV52-54, IV41-49, IV51, IV55-56
KW1-3, KW5-14, KW15-17
PA20-49, PA62-77, PA60-61, PA78
PH17-26, PH30-41, PH42-44, PH49-50,
Isle of Scilly Postal Codes
International Gifts - Delivery Prices
Please ensure you allow up to 3-4 business days for your parcel to be delivered to the below International destinations.
Gifts to Belgium £22.95
Gifts to France £22.95
Gifts to France £22.95
Gifts to Italy £38.95
Gifts to Germany £22.95
Gifts to Netherlands £22.95
Gifts to Switzerland £49.95
Gifts to Rebublic of Ireland £22.95
Gifts to Portugal £38.95
Gifts to Greece
Gifts to Spain £38.95
Gifts to Sweden £49.95
Gifts to Poland £49.95