Delivery is FREE on orders over £50
All parcels up to 2kg are despatched via 1st Class Royal Mail Recorded Delivery Service. This usually includes all small items. Most of our gift baskets and hampers are sent by Parcel Force 24 Hour Delivery Service. All Orders receive a despatch email including a parcel tracking number.
Standard Delivery - £3.95
We will endeavour to despatch your order the same day if received before 3pm. However, this is not guaranteed as it depends on volume of orders including next day delivery orders which take priority, therefore if we are exceptionally busy your order may be despatched the following business day. We despatch on business days only and all deliveries are made on business days unless your parcel has been sent by Royal Mail in which case it may be delivered on a Saturday.
Next Day Delivery - £6.95
Your parcel will be despatched the same day if received before our daily cut-off time of 3pm.
We guarantee our Next Day Delivery Service. In the event an error has been made on our part, or for some reason our courier has not been able to deliver, you will receive a full refund of shipping costs. If the courier has attempted delivery and nobody was at home at the time we will not be able to refund you.
We despatch on business days only and all deliveries are made on business day unless it has been sent by Royal Mail in which case it may be delivered on a Saturday.
Saturday Delivery - £19.95
Our cut-off time for Saturday Delivery is Friday 2pm. This is a guaranteed delivery service before noon. The same applies for our Next Day Delivery Service, if delivery fails due to an error on our part, your delivery costs will be refunded in full.
Highlands & Islands Delivery - £14.95
Highlands & Islands is a 2-3 business day delivery service. We usually despatch Parcel Force after which your parcel will be handed over to the local delivery agent, usually Royal Mail. Please see our listed post codes below to confirm what charge will be applied at the checkout.
Channel Islands - £18.95
Channel Islands is a 2-3 business day delivery service. If your parcel is lightweight and small it will be despatched by Royal Mail in which case it may be delivered within 1-2 days. If despatched by Parcel Force it will take longer to deliver overseas.
Northern Ireland - £16.95
Northern Ireland is a 2-3 business day delivery service. The price we charge is heavily subsidised as Parcel Force charge a high premium to ship to this location unfortunately. If your item is small and lightweight, below 2kg, we can send via Royal Mail for you. Please contact us so that you can check the delivery price and place your order by telephone for you, saving you some pennies.
EXCLUSIONS TO THE ABOVE
What happens if nobody is at home...
All deliveries are required to receive a signature in order to complete the delivery. If the recipient is not at home Parcel Force may attempt to deliver again the following business day in which case a calling card may not be left on the first delivery attempt. If, again, the recipient is not at the stated address to receive their parcel on the second delivery attempt, no further attempt will be made to deliver and a calling card will be posted for the recipient, indicating delivery has been attempted and requesting the recipient to contact the depot by the telephone number on the card, to arrange a more suitable time for delivery or to have the parcel taken to their local Post Office for convenient collection.
Alternatively, Parcel Force or Royal Mail may leave your parcel with a neighbour, and leave a calling card at the recipient's location indicating this has been done, unless otherwise instructed.
We send you a tracking number once your order has been despatched therefore we advise that you track your order and ensure it has been delivered on the expected date. If you do not have access to email you can login to our website, using your surname and email address to view emails which have been sent to you. If you are aware an issue has arisen with your order please contact us straight away on 0870 609 3448 so that we can help resolve it for you immediately.
Highlands and Islands Postal Codes
IV1-3, IV4-36, IV40, IV52-54, IV41-49, IV51, IV55-56
KW1-3, KW5-14, KW15-17
PA20-49, PA62-77, PA60-61, PA78
PH17-26, PH30-41, PH42-44, PH49-50,
Isle of Scilly Postal Codes