Delivery Information

            

             

What happens in the event of...
 

Nobody at Home

When placing your order, at the checkout you will have the opportunity to provide comments about your delivery. If you would like your parcel left with a neighbour or at the local post office please let us know.  Perhaps you have a safe place we can leave the parcel, simply let us know.

If no instruction has been left and nobody is at home, our courier will leave a "while you were out card" and take your parcel to the local Post Office for convenient collection. 

We expect you to have received your despatch confirmation email which includes your parcel tracking number.  You will be able to track the progress of delivery and alert us to any issues which may have arisen with your delivery.  Please contact us immediately so that we can assist and ensure your parcel reaches your recipient within the quickest timeframe.

Should you not contact us within a reasonable timeframe regrettably we will not be able to take any responsibility for perishable items.

Hospitals & Hotels Delivery Our courier will not be able to take your parcel directly to your recipient.  Delivery is made to the central delivery point only.  The signatory is usually the person responsible for all incoming parcels.  Once you have tracked your parcel and obtained signatory confirmation, we advise you contact the hospital or hotel to confirm with them the parcel has been delivered and signed for and request the parcel is delivered to the patient, quoting the ward or room number, as soon as possible.  Regrettably we are not able to do this on your behalf therefore to ensure successful delivery we urge you to call the hospital or hotel to ensure the parcel reaches the recipient within the quickest possible timeframe.  Regrettably we will not be able to take responsibility if your recipient has moved ward location or been discharged from the hospital before delivery is anticipated. 

PLEASE NOTE:  Both Couriers and Royal Mail WILL NOT delivery parcels to business addresses or Hospitals on a Saturday therefore please do not select this service.  Instead select our Next Day Delivery Service for delivery either on Friday or Monday. 
 

 
Damaged Parcel In the event your parcel arrives at your delivery location in a damaged condition please contact us immediately so that we can arrange a replacement for you. If the parcel is noticeably damaged prior to delivery, for example a bottle may have broken, it is unlikely our courier will attempt delivery.  When tracking your parcel you may see a note "parcel damaged".  Please contact us.  Please be reassured rarely do parcels arrive damaged!
 
Incorrect Order In the event your parcel arrives and the contents are not as expected please contact us immediately so that we can rectify the situation for you as soon as possible.  For lightweight items we usually send a prepaid label so that you can return your item for a replacement or refund. For heavier items we arrange fo a courier to call to collect the item and arrange a further delivery for the correct item or a refund at your request.
 
Flowers We order flowers for you via a third party, usually Interflora.  We arrange for flowers to arrive on the same day as any other gifts you may have ordered.  However they will arrive separately. Please note that flowers cannot be delivered overseas.  This includes Republic of Ireland.
 
Perishable Food We will deliver perishable items on business days only.  If you have ordered a cheese hamper on a Friday before 3pm for next day delivery we will not despatch your order until the following Monday.  We will not despatch perishable items over a weekend period unless you request us to do so.
 
What is a perishable item? Cheese; Salmon; Flowers; Helium Balloons
 
Personalised Gifts We advise on our product pages for personalised items delivery of 3-5 days in addition to delivery times. 
Please DO NOT select our Next Day Delivery service at the checkout for personalised items as it will not override delivery options as advised on the product page!

What is a personalised item? Any item you have entered customisation text for.  Engraved items usually take 1-2 days together with glassware.  China items take 3-5 days as the process takes longer. 
 

Check Highlands & Islands Post Codes

IV1-3, IV4-36, IV40, IV52-54, IV41-49, IV51, IV55-56
KA27, KA28
KW1-3, KW5-14, KW15-17
PA20-49, PA62-77, PA60-61, PA78
PH17-26, PH30-41, PH42-44, PH49-50,
ZE1-3
HS1-9

Isle of Scilly Postal Codes

TR21-25

 

International Gifts - Delivery Prices
Please ensure you allow up to 3-4 business days for your parcel to be delivered to the below International destinations.

Gifts Delivery to Belgium Gifts to Belgium
£22.95
Gifts Delivery to France Gifts to France
£22.95
Gifts Delivery to Denmark Gifts to Denmark
£22.95
           
Gifts Delivery to Italy Gifts to Italy
£38.95
Gifts Delivery to Germany Gifts to Germany
£22.95
Gifts Delivery to Netherlands Gifts to Netherlands
£22.95
           
Gifts to Switzerland
£49.95
Gifts Delivered to United States UNAVAILABLE Gifts Delivered to Ireland Gifts to Rebublic
of Ireland
£22.95
           
Gifts to Portugal
£38.95
Gifts to Greece
£38.95
Gifts to Spain
£38.95
           
Gifts to Sweden
£49.95
Gifts to Poland
£49.95
   
 


 

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